Mayor dismisses impact on passengers; world cruise pax owed more than quarter million

While obviously out-of-touch St. John’s mayor Dennis “Doc” O’Keefe can blithely dismiss the impact of a recent cruise cancellation on the passengers affected, the passengers themselves tell a different story.

Here’s how local radio station VOCM reported O’Keefe’s comments in a story headlined “Cruise ship passengers never stranded”:

The Mayor of St. John's says the people reportedly left "stranded" in the capital city after the Cruise Boat they were traveling on was sold were taken care of by the cruise company. Dennis O'Keefe says given the situation, it all went pretty smoothly. O'Keefe says most passengers on board the ship were due to disembark and fly home. He says three or four passengers were supposed to continue on a world cruise. O'Keefe says these people were either given hotel rooms or sent home by the cruise company.

Evidently, Doc never heard of the Myers, the elderly couple from New Mexico who were already in Doc’s fair city when they found out they would have to pony up for unexpected hotel rooms and airfares to back home. Their efforts to contact the company were apparently fruitless in the first few days after the cruise line shut down.

Then there are the other passengers, scheduled on the circumnavigation.  As the Seattle Times reported:

Tammy Hinshaw, of Michigan, was aboard the ship on a series of cruises around the world. After a three-week break, she and her partner were scheduled for many more weeks of cruising beginning Oct. 3 — for which they paid Cruise West 10 days ago.

"Two other passengers were scheduled to be on board until Feb. 3, and one passenger was scheduled to arrive Oct. 3 and remain on board until Feb. 3," Hinshaw said. "To give you an idea of how much money is at stake, Cruise West owes these five passengers (including myself and my partner) well over a quarter of a million dollars."

Henshaw and her partner are out $50,000 and they’ve received no answers to their e-mails to the company. They paid by cheque based on Cruise West’s guarantee of a two percent discount for people who paid in cash.  As the Times reported:

"In retrospect it was an incredibly dumb thing to do ... but many of the other passengers who are owed substantial amounts of money also paid by check, for the same reason," Hinshaw said. She and her partner did not purchase travel insurance because of its high price, and they didn't know of Cruise West's financial woes.

The Times also reported the cruise company laid off 65 employees this past week.

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Cruise ship sale and passengers “not even an issue”: St. John’s mayor

According to King 5 News, Milo Myers and his wife are out at least US$12,000 for a planned cruise on the Spirit of Oceanus from St. Pierre to Halifax that won’t happen.    Seattle-based Cruise West is currently restructuring.  The company sold Spirit of Oceanus and the cruise ended abruptly in St. John’s on September 8.

The couple flew to St. John’s in advance of boarding, spent a couple of days in the capital city and planned a short flight to St. Pierre to meet the ship there.  Instead, the Myers, who both live in New New Mexico, will also be out the cost of new airline flights home and a hotel stop in Seattle.

According to the news report, the company hasn’t returned Myers’ calls.

While news media like USAToday  can’t get any information on Cruise West, St. John’s mayor Dennis “Doc” O’Keefe seems to have turned into a spokesperson for the cruise line.  O’Keefe even seems to be dismissing any concerns about the fate of passengers affected by the cancellation.

He spoke to the St. John’s daily newspaper The Telegram:  

St. John’s Mayor Dennis O’Keefe said there were 70 people aboard the Spirit of Oceanus when it docked, and only four or five of those were involved in the full world cruise. He said they were the only ones having their trip cut short.

For the rest, St. John’s was the end of their original itinerary, O’Keefe said.

He said the cruise line was looking after those passengers.

The ship was originally scheduled to proceed to St-Pierre and pick up another 70-100 people, but that port of call is off now.

Those passengers were to travel to St-Pierre from elsewhere to board the ship, but were notified well in advance of the cancellation, O’Keefe said.

“It’s not even an issue,” he said.

That’s much more than the company itself is saying. 

A statement issued on September 8 said only that the company ended the trip at a scheduled port of debarkation. The company recommended that passengers affected by the cancellation of cruises should contact their insurance company, their credit card company or send an e-mail to the companies general information e-mail address.

The Spirit of Oceanus is registered in Nassau.

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Cruise ends abruptly in St. John’s

Passengers on a 335 day circumnavigation of the globe that began in March got a surprise on Tuesday as they arrived in St. John’s, Newfoundland only to be told the cruise was ending early.

They were put ashore with no word of a refund.

Cruise West, the Seattle-based company that owned the 120 passenger Spirit of Oceanus, seen at right in an online stock photo, sold the vessel overnight.  The company is in the midst of restructuring.  The new owners did not plan to continue the cruise. 

One passenger from the world cruise e-mailed a message to the Seattle Times saying:

“Cruise West's flagship, the 'Spirit of Oceanus,' has been sold to an unnamed party and the passengers (including myself) are being put ashore at St. John's, Newfoundland. No word yet on refunds”

A similar e-mail sent to the website cruisecritic.com included this information:

"So far, we know very little; all we've been told is that the ship has been sold and the around-the-world cruise is over, as of tomorrow morning."

Spirit of Oceanus is currently secured pier side in St. John’s harbour inside a security fence.

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